At telitgeshoemarketgd Solutions s.r.o., we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is processed, we will issue a full refund to your original payment method. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Please ensure the product is in the same condition as when you received it, with all tags and protective coverings intact.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (such as shipping the wrong item).
Once we receive your returned item, our quality control team will inspect it to verify it meets our return conditions. Upon approval, we will process your refund immediately. Refunds are typically issued to your original payment method within 7-10 business days after we receive and approve your return.
Please note that shipping charges are non-refundable unless the return is due to our error. For items purchased during promotional periods, only the actual amount paid will be refunded.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions require additional processing time. If you still haven't received your refund after this period, please contact us with your order details, including the date of purchase, order number, and payment method used.
We will investigate any reported issues with refunds and work diligently to resolve them. In cases where a refund was issued but not received, we will provide you with proof of the transaction and assist you in contacting your financial institution to trace the payment.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: telitgeshoemarketgd Solutions s.r.o.
Address: Národní 1324/36, 110 00 Praha 1, Czech Republic
Phone: +420 222 514 896
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Central European Time, to assist you with any questions or concerns regarding returns or refunds.
